Privacy & Cookie Statement

Privacy Statement

First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using Hangout Dreamspot services, and we value that trust. That means we’re committed to protecting and safeguarding your personal data. We act in our customers’ best interests and are transparent about the processing of your personal data.

This document (“this Privacy Statement” or “our Privacy Statement”) describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us.

Hangout Dreamspot offers online travel-related services through our own website , as well as other online platforms such as partners’ websites and social media.

In fact, this single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms.

If you are one of our business partners, make sure to also check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship.

We might amend this Privacy Statement from time to time, so we recommend visiting this page occasionally to make sure you know where you stand. If we make any updates to this Privacy Statement that will impact you significantly, we’ll inform you about the changes before any new activities begin.

Terms we use in this Privacy Statement

“Trip” refers to the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.

“Trip Provider” refers to the provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, flights, bus tours, transfers), tour operators, and any other travel or related product or service as from time to time available for Trip Reservation on the platform.

“Trip Service” refers to the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Hangout Dreamspot in regards to various products and services as from time to time made available by Trip Providers on the platform.

“Trip Reservation” refers to the order, purchase, payment, booking, or reservation of a Trip.

What kind of personal data does Hangout Dreamspot collect?

We can’t help you book the perfect Trip without information, so when you use our services there are certain things we ask for. This is typically routine info – your name, preferred contact details, the names of the people traveling with you, and your payment info. You might also decide to submit additional info related to your upcoming Trip (e.g. your anticipated arrival time).

Why does Hangout Dreamspot collect and use your personal data?

The main reason we ask for personal details is to help you organize your online Trip Reservations and ensure you get the best possible service.

We also use your personal data to contact you about the latest deals, special offers, and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.

How does Hangout Dreamspot share your data with third parties?

There are different parties integrated into Hangout Dreamspot services, in various ways and for various reasons. The primary reason we share your data is to provide the Trip Provider with the relevant info to complete your Trip Reservation.

We also involve other parties to provide you with the Hangout Dreamspot services. This includes, for example, financial institutions and advertisers

How is your personal data shared and further processed for insurance services?

We will work with different parties when offering insurance services. Your data is used and shared for insurance purpose.

How does Hangout Dreamspot process communications that you and your Trip Provider may send via Hangout Dreamspot?

Hangout Dreamspot can help you and Trip Providers exchange info or requests about services and existing Trip Reservations through the Hangout Dreamspot platform.

How does Hangout Dreamspot make use of mobile devices?

We offer a free website that we also collect and process personal data through, but they also allow you to benefit from the location services available on your mobile device(s).

How does Hangout Dreamspot make use of social media?

The use of social media may be integrated into Hangout Dreamspot services in various ways. These will involve us collecting some of your personal data or the social media provider receiving some of your information. We don’t use Whats App or similar third-party services to request booking or payment confirmations.

What security and retention procedures does Hangout Dreamspot put in place to safeguard your personal data?

We’ve implemented a range of procedures to prevent unauthorized access to and the misuse of personal data that we process.

How does Hangout Dreamspot treat personal data belonging to children?

Unless indicated otherwise, Hangout Dreamspot is a service you’re only allowed to use if you’re over 18 years of age. We only process information about children with the consent of their parents or legal guardians, or when the information is shared with us by the parents or legal guardians themselves.

How can you control the personal data you’ve given to Hangout Dreamspot?

Among others, you have the right to review the personal data we keep about anytime and request access to or deletion of your personal data

Who is responsible for the processing of personal data on the Hangout Dreamspot website.

Hangout Dreamspot, located in Cape Town, South Africa, controls the processing of personal data for the provision of its services. That includes its websites, except for some exceptions that are clarified in this privacy statement.

Country-specific provisions

Depending on the law that applies to you, we may be required to provide some additional info. If applicable, you’ll find additional info for your country or region below.

Personal data you give to us.

Hangout Dreamspot collects and uses the info you provide us. When you make a Trip Reservation, you are (at a minimum) asked for your name and email address.

Depending on the Trip Reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people traveling with you, and any preferences you might have for your Trip (such as dietary or accessibility requirements). In some cases, you may also be able to check-in online with the Trip Provider, for which we will ask you to share passport information or a driver’s license and signatures.

If you need to get in touch with our customer service team, contact your Trip Provider through us, or reach out to us in a different way (such as social media); we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.

You might also be invited to write reviews to help inform others about the experiences you had on your Trip. When you write a review on the Hangout Dreamspot platform, we’ll collect any information you’ve included, along with your first name and avatar (if you choose one).

There are other instances where you’ll provide us with information as well. For example, if you’re browsing with your mobile device, you can decide to allow Hangout Dreamspot to see your current location or grant us access to some contact details. This helps us to give you the best possible service and experience by, for example, showing you our city guides, suggesting the nearest restaurants or attractions to your location, or making other recommendations.

If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings there. This saved data can be used to help you plan and manage future Trip Reservations or benefit from other features only available to account holders, such as incentives or other benefits.

You can also choose to add details from your identification documents to your user accounts, so you don’t have to submit this info for each individual Trip Reservation.

We may offer you referral programs or sweepstakes, and participating in these will mean providing us with relevant personal data.

In some cases, you might use Hangout Dreamspot to share information with others. This can take the form of sharing a wish-list or participating in a referral program, as described when you use the relevant feature.

At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware you’ve done so, and that they can understand how Hangout Dreamspot uses their information (as described in this Privacy Statement).

Personal data we receive from other sources.

It’s not just the things you tell us, though—we may also receive information about you from other sources. These include business partners, such as affiliate partners.Information we receive from these partners may be combined with information provided by you. For example, Hangout Dreamspot Trip Reservation services are not only made available via Hangout Dreamspot , but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the reservation details to our business partners who then forward your details to us.

We also integrate with third-party service providers to facilitate payments between you and Trip Providers. These service providers share payment information so we can administer and handle your Trip Reservation.

We also collect info when we receive a complaint about you from a Trip Provider (e.g. in the case of misconduct).

Another way we might receive data about you is through the communication services integrated into our platforms. These communication services offer you a way to contact the Trip Provider you’ve booked with to discuss your stay. In some cases, we receive metadata about these communication activities (such as who you are, where you called from, and the date and length of the call).

We may also receive information about you in order to show you more relevant ads, such as the additional cookie data Hangout Dreamspot social media partners make available to us.

When you link your Hangout Dreamspot user account to your social media account, you might trigger exchanges of data between Hangout Dreamspot and that social media provider. You can always choose not to share that data.

Trip Providers may share info about you with Hangout Dreamspot, too. This could happen if you have support questions about a pending Trip Reservation, or if disputes or other issues arise about a Trip Reservation.

Why does Hangout Dreamspot collect and use your personal data?

We use the info collected about you for various purposes. Your personal data may be used in the following ways:

Trip Reservations: First and foremost, we use your personal data to complete and administer your online Trip Reservation – which is essential for us to provide this service for you. This includes sending you communications that relate to your Trip Reservation, such as confirmations (including, where applicable, providing you with a proof of purchase and/or payment), modifications, and reminders. In some cases, this may also include processing your personal data to enable online check-in with the Trip Provider or processing personal data in relation to possible damage deposits.

Customer service: We provide international customer service from our local offices in different languages and are here to help 24/7. Sharing relevant details such as reservation info or info about your user account with our  customer service staff allows us to respond when you need us. This includes helping you to contact the right Trip Provider and responding to any questions you might have about your Trip Reservation (or any other questions, for that matter).

Account facilities

Hangout Dreamspot users can create an account on our website . We use the info you give us to administer this account, enabling you to do a number of useful things. You can manage your Trip Reservations, take advantage of special offers, make future Trip Reservations easily, and manage your personal settings.

Managing personal settings lets you keep and share lists, share photos, view previously searched Trip Services, and check other travel-related info you’ve provided. You can also see any reviews you’ve written.

Marketing activities: We use your information for marketing activities. These activities include:

Using your contact information to send you regular news about travel-related products and services.

You can unsubscribe from email marketing communications quickly, easily, and anytime. All you need to do is click the “Unsubscribe” link included in each newsletter or other communication, or manage your preferences via your account settings.

When you participate in other promotional activities (such as, referral programs, or competitions), only relevant information will be used to administer these promotions.

Communicating with you: There might be other times when we get in touch, including by email, by mail, by phone, or by text. Which method we choose depends on the contact information you’ve previously shared.

We process the communications you send to us. There could be a number of reasons for this, including:

Responding to and handling any requests you or your booked Trip Provider have made. Hangout Dreamspot also offers customers and Trip Providers various ways to exchange information, requests, and comments about Trip Providers and existing Trip Reservations via Hangout Dreamspot.

If you have started but not finished a Trip Reservation online, we might contact you to invite you to continue with your reservation. We believe this additional service benefits you because it allows you to carry on with a Trip Reservation without having to search for Trip Providers or enter your reservation details again.

When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with Hangout Dreamspot or the Trip Provider.

We also send you other material related to your Trip Reservations, such as how to contact Hangout Dreamspot if you need assistance while you’re away, and information that we feel might be useful to you in planning or making the most of your Trip. We might also send you material related to upcoming Trip Reservations or a summary of previous Trip Reservations you made through Hangout Dreamspot.

Even if you don’t have an upcoming Trip Reservation, we may still need to send you other administrative messages, which could include security alerts.

In the case of misconduct, we may send you a notice and/or warning.

Market research: We sometimes invite our customers to take part in market research. Review the info that accompanies this kind of invitation to understand what personal data will be collected and how it’s used.

Improving our services: We use personal data for analytical purposes and product improvement, such as offering a more personalized experience based on how you use our platform for booking your chosen accommodation with us. Furthermore, your personal data may also be used for the development and enhancement of our machine-learning models and artificial intelligence tools. This is part of our commitment to making our services better and enhancing the user experience.

In this case, we use data for testing and troubleshooting purposes, as well as generating statistics about our business. The main goal here is to get insights into how our services perform, how they are used, and ultimately to optimize and customize our website and making it easier and more meaningful to use. As much as possible, we strive to use anonymized and de-identified personal data for this analytical work.

Providing the best price applicable to you, depending on where you are based: When you search our website (e.g. to find an accommodation, tour, airport transfer, car rental, or flight), we process your IP address to confirm where you are and we do this to offer you the best price for the region where you’re based.

Customer reviews and other destination-related info:

During and after your Trip, we might invite you to submit a review. We can also make it possible for the people you’re traveling with or whom you booked a reservation for to do this instead. This invite asks for information about the Trip Provider or the destination.

If you have a Hangout Dreamspot account, you can choose to display a screen name next to your review, instead of your real name. If you’d like to set a screen name, you can do that in your account settings. Adding an avatar is also possible.

By completing a review, you’re agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant Trip Provider information page on our website, on our social media accounts , or on the online platform of the relevant Trip Provider or business partner’s website. This is to inform other travelers about the quality of the Trip Service you used, the destination you have chosen or any other experiences you choose to share.

Call monitoring: When you make calls to our customer service team, Hangout Dreamspot uses an automated telephone number detection system to match your telephone number to your existing reservations. This helps save time for both you and our customer service staff. However, our customer service staff may still ask for authentication, which helps to keep your reservation details confidential.

During calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. This includes the usage of the recordings for the handling of complaints, legal claims, and for fraud detection.

We do not record all calls. In the case that a call is recorded, each recording is kept for a limited amount of time before being automatically deleted. This is unless we have determined that it’s necessary to keep the recording for fraud investigation or legal purposes. You can read more about this below.

Promotion of a safe and trustworthy service: To create a trustworthy environment for you, the people you bring with you on your Trip, Hangout Dreamspot’s business partners and our Trip Providers, we continuously analyze and use certain personal data to detect and prevent fraud and other illegal or unwanted activities.

Similarly, we use personal data for risk assessment and security purposes, including when you report a safety concern, or for the authentication of users and reservations. When we do this, we may have to stop or put certain Trip Reservations on hold until we’ve finished our assessment.

Legal purposes: In certain cases, we may need to use your information to handle and resolve legal claims and disputes, for regulatory investigations and compliance, to enforce the Hangout Dreamspot online reservation service terms of use or to comply with lawful requests from law enforcement. Furthermore, we may process your user ID, which is linked to the email address used to create your account, for the purpose of accounting as required by the Digital Markets Act.

Providing your personal data to Hangout Dreamspot is voluntary. However, we may only be able to provide you with certain services if we can only collect some personal data. For instance, we can’t process your Trip Reservation if we don’t collect your name and contact details.

If we use automation to process personal data that produces legal effects or similarly, significantly affects you, we’ll always implement the necessary measures to safeguard your rights and freedoms. This includes the right to obtain human intervention.

To process your personal data as described above, we rely on the following legal bases:

As applicable, Hangout Dreamspot relies on the legal basis that the processing of personal data is necessary for the performance of a contract, specifically to finalize and administer your Trip Reservation.

If the required personal data is not provided, Hangout Dreamspot cannot finalize the Trip Reservation, nor can we provide customer service. Hangout Dreamspot relies on its (or third parties’) legitimate interest, to provide and improve services and to prevent fraud and other illegal acts

When using personal data to serve Hangout Dreamspot or a third party’s legitimate interest, Hangout Dreamspot will always balance your rights and interests in the protection of your personal data against Hangout Dreamspot rights and interests or those of the third party.

Finally, where needed under applicable law, Hangout Dreamspot will obtain your consent prior to processing your personal data, including for email marketing purposes or as otherwise required by law.

How does Hangout Dreamspot share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

The Trip Provider You Booked: In order to complete your Trip Reservation, we transfer relevant reservation details to the Trip Provider you’ve booked. This is one of the most essential things we do for you.

Depending on the Trip Reservation and Trip Provider, the details we share can include your name, contact and payment details, the names of the people accompanying you, and any other info or preferences you specified when you made your Trip Reservation.

In certain cases, we also provide some additional historical info about you to the Trip Provider. This includes whether you’ve already booked with them in the past, the number of completed bookings you’ve made with Hangout Dreamspot, a confirmation that no misconduct has been reported about you, the percentage of bookings you’ve canceled in the past, or whether you’ve given reviews about past bookings.

If you have a question about your Trip, we may contact the Trip Provider to handle your request. Unless payment is made during the booking process, via the Hangout Dreamspot website, we will forward your credit card details to the booked Trip Provider for further handling (assuming you’ve provided us with those details).

In cases of Trip Reservation-related claims or disputes, we may provide the Trip Provider with your contact details and other information about the booking process, as needed to resolve the situation. This can include, but might not be limited to, your email address and a copy of your reservation confirmation as proof that a Trip Reservation was made or to confirm reasons for cancellation.

For completeness, Trip Providers will further process your personal data outside of the control of Hangout Dreamspot . Trip Providers may also ask for additional personal data, for instance to provide additional services, or to comply with local restrictions. If available, please read the Privacy Statement of the Trip Provider to understand how they process your personal data.

Connectivity Providers: Note: Certain Trip Providers may need us to share your personal data with a contracted Connectivity Provider in order to be able to finalize and administer your reservation. Connectivity providers act on behalf of Trip Providers and help them to manage their reservations.

Your local Hangout Dreamspot office: To support the use of Hangout Dreamspot services, your details may be shared with corporate groups, including for customer service.

Third-party service providers: We use service providers outside of the corporate group to support us in providing our services. These include:

• Customer support
• Market research
• Fraud detection and prevention (including anti-fraud screening)
• Insurance claims
• Payment

We use third parties to process payments, handle charge backs, or provide billing collection services. When a charge back is requested for your Trip Reservation, either by you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the charge back. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

When a charge back is requested for your Trip Reservation, either by you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the charge back. This may also include a copy of your reservation confirmation or the IP address used to make your reservation.

The confirmation for more information about the Trip Provider and how they will further process your personal data.

Hangout Dreamspot is a global business. The data that we collect from you, as described in this Privacy Statement, could be made accessible from, transferred to or stored in countries which may not have the same data protection laws as the country in which you initially provided the information. In such cases, we will protect your data as described in this Privacy Statement.

In particular, when your data is transferred to third-party service providers, we establish and implement appropriate contractual, organizational, and technical measures to safeguard your data.

To provide services (including to make, administer, and manage reservations or handle payments)

To provide customer service

To detect, prevent, and investigate fraudulence or other illegal activities and data breaches

For analytical and product improvement purposes

To send you personalized offers or marketing with your consent, or as otherwise permitted by applicable law

For hosting, technical support, overall maintenance, and maintaining security of such shared data

To ensure compliance with applicable laws

For example, Hangout Dreamspot works closely with other affiliates to offer ground transportation services to customers. For more info, read how is your personal data shared and further processed for ground transport services?

All companies or stakeholders within Hangout Dreamspot  may need to exchange personal customer data to ensure all users are protected from fraudulent activities on its online platforms.

The ground transportation services offered by Hangout Dreamspot website are operated by Hangout Dreamspot . This means that when you’re booking or browsing for ground transport services via the website,  you are responsible for the collection and use of your personal data.

In addition to the data we process to allow you to search for ground transport services and make your booking, Hangout Dreamspot  can also use your personal data independently. This is in line with the purposes set out in this Privacy Statement and the Car Rentals Privacy Notice.

For further information  to exercise your rights regarding your personal data that is collected via the Hangout Dreamspot websites and apps, please feel free to contact Hangout Dreamspot at any time.

How is your personal data shared and further processed for insurance services?

The offering of insurance can involve multiple parties, such as intermediaries, underwriters, and other agents. Where Hangout Dreamspot  is involved, it will act as the intermediary and authorized agent or appointed representative (depending on the jurisdiction) on behalf of the insurer, by offering insurance products and services to Hangout Dreamspot customers.

Please review the information provided during the booking process for more information about Hangout Dreamspot and the parties who work together with Hangout Dreamspot to offer you these products and services. The details of the insurer will be visible in the insurance policy and related documentation provided to you.

When offering insurance, Hangout Dreamspot may have to use and share personal data that is relevant to the insurance product. This data relates to you as a potential or actual policyholder, the beneficiaries under a policy, family members, claimants, and other parties involved in a claim:

To provide offers, arrange insurance cover and handle insurance claims, some personal data, provided to us during the booking process, (“General Order Data”) may have to be shared with Hangout Dreamspot. You may also be asked to provide additional information, such as names of family members or other beneficiaries or details about a claim (“Insurance-Specific Data”).

If you make a claim under an insurance policy, this claim may be directly handled by the insurer. This means that you may be asked to provide personal data in order to submit the claim directly to them. The insurer will inform you accordingly at the point of collection of your information. When your claim is handled by the insurer, Hangout Dreamspot may receive information about the status of your claim in order to provide you with customer support services.

How does Hangout Dreamspot process communications that you and your booked Trip Provider may send via Hangout Dreamspot?

Hangout Dreamspot can offer you and Trip Providers various ways to communicate about the Trip Services and existing Trip Reservations, directing the communications via Hangout Dreamspot. This also allows you and your Trip Provider to contact Hangout Dreamspot with questions about your Trip Reservation through the website, and the other channels that we provide.

Hangout Dreamspot accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:

• Security purposes
• Fraud prevention
• Compliance with legal and regulatory requirements
• Investigations of potential misconduct
• Product development and improvement
• Research
• Customer engagement (including to provide you info and offers that we believe might interest you)

Customer or technical support

We reserve the right to review or block the delivery of communications that we, at our sole discretion, believe might contain malicious content or spam, or pose a risk to you, Hangout Dreamspot , or others.

All communications sent or received using Hangout Dreamspot communication tools will be received and stored by Hangout Dreamspot . Trip Providers and Business partners you’ve booked a Trip Reservation through might also choose to communicate with you directly by email or through other channels that Hangout Dreamspot does not control.

How does Hangout Dreamspot make use of mobile devices?

We offer a version of our regular website that is optimized for browsing on a phone and tablet.

This mobile website process the personal details you give us in a similar way that our website does on computer. They also allow you to use location services to find Trip Services nearby, if you want.

With your consent, we may send you push notifications with information about your Trip Reservation. You can also grant us access to your location data or contact details in order to provide services you request. If you upload pictures to our platform, these pictures may include location information (known as meta-data) as well. Please read your mobile device’s instructions to understand how to change your settings and control the sharing of this category of data.

In order to optimize our services and marketing activities, and to make sure we give you a consistent user experience, we use something known as “cross-device tracking.” This can be done with or without the use of cookies. For more general information about cookies and other similar technologies, please see our Cookie statement.

In order to optimize the content of the Hangout Dreamspot newsletter, we combine searches and reservations made from different computers and devices. You can unsubscribe from the Hangout Dreamspot newsletter at any time.

How does Hangout Dreamspot make use of social media?

At Hangout Dreamspot, we use social media in different ways. We use it to facilitate the use of online reservation services, to promote our Trip Providers’ travel-related products and services, and to advertise, improve, and facilitate our own services.

The use of social media features can result in the exchange of personal data between Hangout Dreamspot and the social media service provider, as described below. You’re free to not use any of the social media features available to you.

How does Hangout Dreamspot treat personal data belonging to children?

Our services aren’t intended for children under 18 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 18 years old include part of a reservation, the purchase of other travel-related services, or other exceptional circumstances (such as features addressed to families). Again, this will only be used and collected as provided by a parent or guardian and with their consent.

If we become aware that we’ve processed the information of a child under 18 years old without the valid consent of a parent or guardian, we will delete it.

How can you control the personal data you’ve given to Hangout Dreamspot?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

You can ask us for a copy of the personal data we hold about you.

You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself, online, when you have a user account,

In certain situations, you can ask us to erase, block or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data,

In certain situations, you can also ask us to send the personal data you’ve given us to a third party.

Where we use your personal data on the basis of your consent, you’re entitled to withdraw that consent at any time, subject to applicable law.

Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.

We rely on you to make sure that your personal info is complete, accurate, and current. Let us know about any changes to or inaccuracies in your personal info as soon as possible.

Country-specific provisions

Depending on the law that applies to you, we may be required to provide some additional information. If applicable, you will find additional information for your country or region below.

Cookie statement

Whenever you use our online services, we use cookies and other online

Cookies can be used in various ways, including to make the Hangout Dreamspot website work, analyze traffic, or for advertising purposes.

Read below to learn more about what a “cookie” is, how they’re used, and what your choices are.

What are cookies and other online tracking technologies?

How are cookies used? What are your choices? What are cookies and online tracking technologies?

A web browser cookie is a small text file that websites place on your computer’s or mobile device’s web browser.

These cookies store info about the content you view and interact with to remember your preferences and settings or analyze how you use online services.

Cookies are divided into “first party” and “third party”:

First party cookies are the cookies served by the owner of the domain. In our case, that’s Hangout Dreamspot . Any cookie we place ourselves is a “first-party cookie.”

Third-party cookies are cookies placed on our domains by trusted partners that we’ve allowed to do so. These can be social media partners, advertising partners, security providers, and more.

And they can be either “session cookies” or “permanent cookies”:

Session cookies only exist until you close your browser, ending what’s called your “session.” Then they’re deleted.

Permanent cookies have a range of lifespans and stay on your device after the browser is closed. On the Hangout Dreamspot Platform, we try to only serve permanent cookies (or allow permanent cookies to be served by third parties) that have a limited lifespan. However, for security reasons or in other exceptional circumstances, sometimes we may need to give a cookie a longer lifespan.

Web browser cookies may store info such as your IP address or other identifiers, your browser type, and info about the content you view and interact with on digital services. By storing this info, web browser cookies can remember your preferences and settings for online services and analyze how you use them.

Scripts are small computer programs embedded within our web pages that give those pages a wide variety of extra functionality. Scripts make it possible for the website to function properly. For example, scripts power certain security features and enable basic interactive features on our website.

Scripts can also be used for analytical or advertising purposes. For example, a script can collect info about how you use our website, such as which pages you visit or what you search for.

Tracking URLs are links with a unique identifier in them. These are used to track which website brought you to the Hangout Dreamspot website  you’re using. An example would be if you clicked from a social media page, search engine, or one of our affiliate partners’ websites.

Time stamp

Whether you have responded to an advertisement

A referral URL

Features used or activities engaged in on the website

They allow you to be recognized as the same user across the pages of a website, devices, between websites. When it comes to purpose, they’re divided into three categories: Functional cookies, analytical cookies, and marketing cookies.

Functional cookies

These are cookies required for our website to function and must be enabled for you to use our services.

Functional cookies are used to create technologically advanced, user-friendly websites  that adapt automatically to your needs and preferences, so you can browse and book easily. This also includes enabling essential security and accessibility features.

More specifically, these cookies:

Enable our website  to work properly, so you can create an account, sign in, and manage your bookings.

Remember your selected currency and language settings, past searches, and other preferences to help you use our website efficiently and effectively.

Remember your registration info so you don’t have to retype your log-in credentials each time you visit our website . (Don’t worry, passwords are always encrypted.)

Analytical cookies

These cookies measure and track how our website  is used. We use this info to improve our website, and services.

More specifically, these cookies:

Help us understand how visitors and customers like you use Hangout Dreamspot

Help improve our website, and communications to make sure we’re interesting and relevant.

Allow us to find out what does and doesn’t work on our website.

Help us understand the effectiveness of advertisements and communications.

Teach us how users interact with our website after they’re shown an online ad, including ads on third-party websites.

Enable our business partners to learn whether or not their customers make use of any accommodation offers integrated into their website.

The data we gather through these cookies can include which web pages you’ve viewed, which referral/exit pages you’ve entered and left from, which platform type you’ve used, which emails you’ve opened and acted upon, and date and time-stamp info. It also means we can use details about how you’ve interacted with the site  such as the number of clicks you make on a given screen, your mouse and scrolling activity, the search words you use, and the text you enter into various fields.

Marketing cookies

These cookies are used by Hangout Dreamspot and our trusted partners to gather info about you over time, across multiple websites or other platforms.

Marketing cookies help us to decide which products, services, and interest-based ads to show you, both on and off our website.

More specifically, these cookies:

Categorize you into a certain interest profile, for example, based on the websites you visit and your click behavior. We use these profiles to display personalized content (e.g. travel ideas or specific accommodations) on Hangout Dreamspot and other websites.

Display personalized and interest-based ads both on the Hangout Dreamspot website, and other websites. This is called “re-targeting” and is based on your browsing activities, such as the destinations you’ve searched for, the accommodations you’ve viewed, and the prices you’ve been shown. It can also be based on your shopping habits or other online activities.

Your mobile device may allow you to limit the sharing of info for re-targeting purposes through its settings. If you choose to do so, remember that opting out of an online advertising network doesn’t mean you’ll no longer see or be subject to online advertising or marketing analysis. It just means the network you opted out of won’t deliver ads customized to your web preferences and browsing patterns anymore.

Our cookie statement may also be updated from time to time. If these updates are substantial, particularly relevant to you, or impact your data protection rights, we’ll get in touch with you about them. However, we recommend visiting this page regularly to stay up to date with any other (less substantial or relevant) updates.

Privacy Policy last updated 24 April 2024.